Conference Paper (unpublished)

‘Operational Risk Escalation and the Theory of Planned Behaviour': An Empirical Analysis of UK Call Centres

Details

Citation

Webb R, Cheevers C & Bryce C (2012) ‘Operational Risk Escalation and the Theory of Planned Behaviour': An Empirical Analysis of UK Call Centres. 5th European Risk Conference, Luxembourg,, 13.09.2012-14.09.2012.

Status	Unpublished
Funders	Glasgow Caledonian University
Conference	5th European Risk Conference
Conference location	Luxembourg,
Dates	30/09/2012

People (1)

Professor Robert Webb

Professor of Banking and Appl. Economics, Accounting & Finance