Exercise classes

In order to optimise capacity within bookable classes and activities, we have a non-attendance policy in place.

• If a member or user records 3 non-attendances within a 14-day period, a 7-day booking suspension will be applied to their account.
• Non-attendances are recorded if membership cards are not swiped for access or attendance recorded at reception (if card forgotten).
• Policy will apply to all fitness classes, fitness appointments and student Just Play Sport sessions.
• Pay and play activities (i.e. none of the above) can still be booked but must be done via reception.
• Booking permissions will be locked for 7 days following a third non-attendance within a 14-day period.
• Accounts will be unlocked by contacting reception after the 7-day suspension period.
• Bookings must be cancelled via the app or online portal a minimum 4 hours before the activity start time. If you need to cancel within that period, please contact reception on 01786 466900 so the space can be made available.

• Fitness classes and yoga and pilates are bookable up to 4 days in advance.
• Please only book a class if you know you are able to attend.
• Booked classes can be cancelled via the app or portal four hours before the class is due to start. We ask that customers please cancel their space as soon as they become aware they are not able to attend. There are limited spaces available, therefore cancelling will provide opportunity for other customers to take part.
• Paid-for classes are non-refundable.